INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I return my order?

Upon receipt, please inspect your purchase. In the unusual circumstance that your order does not meet expectations, we will refund your order and/or provide you with a replacement. Most refunds will be issued pending receipt of the returned goods by our receiving department.

Please contact us with your Order ID to begin the refund process.

All orders 30 days or older are final and not eligible for return and refund.

Can I pick up my order?

Yes, when the purchase conditions must have been met .

How can I track my order?

Upon shipment, the customer will receive a Bill of Lading, as well as an SMS and an email sent to their registered contact number and email address. These communications will include the courier company's name and the tracking number.

How do I track my order once it has shipped?

You can track your order on the shipper's website using the tracking number provided in your Bill of lading and or Shipping Confirmation email.

Is cash on delivery available?

Unfortunately, cash on delivery is not available. Payment must be made prior to goods dispatch. Payment is made by bank transfer and newly now accepted crypto payments.

Do you export to all countries?
Yes, we export worldwide. As an importer, exporter, and wholesaler, also known as a trading company, we can ship to any country. However, it is the buyer's responsibility to ensure they meet their home country's import requirements. If you do not meet these requirements, please inform us, and we will explore possibilities to assist you in receiving your goods.
Do you accept custom branding?

Yes, we do. By working directly with manufacturers, we can offer custom branding and packaging services at the buyer's request. However, this option is not available for all products. Please get in touch with us to learn more.

how fast do you ship after order confirmation?
We typically ship within two to three weeks, depending on the type and quantity of goods, as well as the buyer's destination.
Do you accept any other form of payment besides bank transfers, such as crypto?

Yes, we now accept crypto as a form of payment. Feel free to place your order and complete the payment using cryptocurrency.

CONTACT

CONTACT US FOR ANY INQUIRY